When the Rubber Hits the Road are Hard Skills all you Need? — ENS

Could team performance, collaboration and effectiveness be one of your business pain points? Effective performance and team collaboration is established through trust. To build trust and overcome mistrust, we need to focus on building predictability rather than discussing views on people’s lack of trustworthiness. Did you know that your team can identify trust in two different ways? They can feel an emotion or gut feeling that suggests it and/or a performance track record part can also confirms trust. To optimise your team commitment and build trust, here are some tips: - Establish a common objective within the team - Agree on the process - Use the same language - Mirror non-verbals - Communicate openly - Listen carefully - Prove reliability - Make (low value) unilateral concessions - Manage your reputation - And remember, lying kills trust

https://www.negotiate.org/when-the-rubber-hits-the-road-are-hard-skills-all-you-need/